Ether Monitoring provide 7x24 365 days a year support.
Status Page
The support team manage a status page, which reports on the underlying platform service levels, and the associated Mobile Money Operator Mobile Money service levels. The support actively work with the MNOs in the event of service issues, escalating and managing the problem on behalf of our customers.
This status page shows live feed status from gaming companies, banks. mobile money providers and other financial institutions.
Administration Portal
The Administrators portal provides the support staff with full access to the platform, with features such as
- Ttransaction search / status checks
- Mobile money operator Gateway management
- Banking feed provisions
- Gaming Company transaction feed status
- User and customer management
